Privacy Policy

Last Updated: 13th November 2025

This Privacy Policy describes how Saidizy (“we”, “our”, “us”, or “the Company”) collects, uses, and protects your personal information when you access or use our website, mobile application, and related services (collectively, the “Platform”).

By accessing or using the Platform, you acknowledge that you have read, understood, and agree to the terms of this Privacy Policy.

1. Information We Collect

We may collect and process the following categories of information:

1.1 Personal Identification Information

  • Full name
  • Email address
  • Phone number
  • Gender
  • National identification details (for verification)
  • Profile photograph

1.2 Payment and Transaction Information

  • Billing details, mobile money numbers, and payment method information.
  • Payments are processed through secure third-party providers (e.g. M-Pesa, Paystack, Flutterwave). We do not store complete card or mobile payment details.

1.3 Service Usage Information

  • Login credentials and account preferences
  • Booking history
  • Location data (to match nearby providers)
  • Communication data exchanged on the Platform

1.4 Device and Technical Data

  • IP address
  • Browser type
  • Device identifiers and operating system
  • Cookies and similar technologies

2. How We Use Your Information

We may use your personal information for the following purpose:

  • Create and manage user accounts
  • Match clients with service providers
  • Process bookings and payments
  • Verify identity and ensure platform safety
  • Send confirmations, updates, and support messages
  • Improve services through analytics
  • Comply with legal and regulatory obligations

3. Sharing and Disclosure of Information

We may share your data with:

  • Payment processors
  • Verification partners
  • Infrastructure and analytics providers
  • Legal authorities when required

We do not sell, rent, or trade personal data for marketing purposes.

4. Data Security

We implement appropriate technical and organizational measures to protect your personal data from unauthorized access, disclosure, alteration, or destruction. These include:

  • SSL encryption
  • Firewalls and secure hosting
  • Restricted internal access

Despite our efforts, No system is fully secure. Users are encouraged to use strong passwords and log out after each session.

5. Data Retention

We retain personal data for as long as your account remains active or as necessary to:

  • Fulfill the purposes for which it was collected,
  • Comply with legal obligations,